USMLE Easy
 
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HELP
Have a question about USMLE? Please get in touch with the appropriate McGraw-Hill help resource listed below.

 

For institutional accounts:

 

  • I need help with access issues/login issues/password issues. Please email User Services. (userservices@mheducation.com).
  • I am having a technical issue. Please contact the Platform Support Team via their web form.
  • I would like a guide or training on how to use USMLE Easy. Please visit our Access User Center for USMLE Easy resources including the administrator guide and video walk-throughs for students and instructors: https://www.accessusercenter.com/channels/1616-usmle-easy. You can also schedule an individual or group training session with our User Services Team.
  • I would like to speak to a sales representative about an existing institutional subscription. Please email our digital sales team. (digitalsales@mhedu.com).
  • I am interested in a trial subscription for my institution. Please fill out the form on our institutional trial page.
  • I am having a technical issue. Please contact the Platform Support Team via their web form.

 

For individual subscribers:

 

  • I need help with an individual subscription I have purchased. Please email Online Customer Service (OnlineCustomer_Service@mheducation.com) between 8:00 a.m. and 5:00 pm. EST. You may also call 1-888-307-5984 (toll free within the United States).
  • I would like to learn more about how to use USMLE Easy. Please visit the USMLE Easy page in our Please visit our Access User Center for USMLE Easy user resources and view the video-walk through for students: https://www.accessusercenter.com/channels/1616-usmle-easy.
  • I am having a technical issue. Please contact the Platform Support Team via their web form.

 

Browser and Operating System Requirements

The Easy suite of sites currently supports the following browsers:

Browser/Platform

  • Firefox / Mac and PC*

  • Safari / Mac and PC

  • Chrome / Mac and PC*

  • Internet Explorer / PC Only


The Easy suite of sites supports the current and previous major releases of Firefox, Chrome, and Safari on a rolling basis. The sites will support the current and previous major releases of Internet Explorer.

*Firefox and Chrome are set to automatically update in most instances

 

Display Support

How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or (for horizontal scroll) 800 x 600.

 

Methods of Access

The Easy suite of resources offers a full range of access options for institutions, including:

IP Authentication
Institutional subscribers submit their network IP ranges to McGraw-Hill Medical during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.

Referring URL/Domain
Institutional subscribers can place registered links to our site(s) behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill Medical during subscription setup. These links will then automatically and seamlessly log the user into the site(s) every time they are clicked.

EZproxy Configuration
Remote access to the Access resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
T [Insert Site Name]
U [Insert Site URL]
DJ [Insert Site Domain]
DJ mhmedical.com

For example, the database definition for USMLE Easy would be as follows:
T: USMLE Easy
U: https://www.usmle-easy.com/
DJ: USMLE-Easy.com
DJ: mhmedical.com

Athens Authentication
If you have an Athens Organization ID that you would like to register, please email us at userservices@mheducation.com

Student Resources


Below you will find a series of 5-10 minute videos that give you step-by-step instructions on a particular aspect of USMLE Easy.


Please note: the videos below are for another McGraw-Hill product (USMLE), which shares the same functionality as USMLE Easy. For instances in which the video indicates the user should select "USMLE", please select "USMLE Easy". USMLE Easy does not currently have a mock test for instructors to assign; please disregard that part of the Assignments video. The URL for USMLE Easy is: https://www.usmle-easy.com

 


Getting Started: Student Account

  • Student dashboard
  • Study plan
  • Password reset
 


Quizzes, Assignments, Mock Exam

  • Create your own quiz
  • Take an assignment
  • Take the USMLE mock exam


Students: Looking at the Data

  • Performance Report
  • Skill Report
  • Mastery Report

Frequently Asked Questions


  • Account Issues/Login Issues/Dashboard

    • Q: There seems to be something wrong with my account. (I cannot log in/I cannot reset my password/I cannot access practice questions or the mock test/I am experiencing a technical issue).
      A: If you are an individual subscriber, please email onlinecustomer_service@mheducation.com. If you are a student accessing USMLE through your institution, please email User Services at userservices@mheducation.com. If you are having trouble accessing questions, please send us a screenshot of your main dashboard, as this will help us to determine the source of the issue more quickly.

    • Q: I am a student with a free sneak peek, but my institution has a subscription. What should I do?
      A: Please email User Services at userservices@meducation.com and we will assist you.

  • Content

    • Q: What if I think a question is incorrect?
    • A: We are committed to providing USMLE users with the highest quality content and welcome your feedback. At the bottom right corner of every question is a rectangular button with the letter “T” and a yield sign (triangle with an exclamation point). If you click on this button a comment box will pop up where you can describe the content issue and send it to USMLE support team.

  • Quizzes/Assignments

    • Q: I answered a question and saw the percentage of students who got it correct. Is this the percentage of students at my institution, or at all the institutions who subscribe to this product?
      A: The percentage of students is based on students at all institutions who subscribe to the product.

  • Mock Exam

    • Q: I was taking the Mock test on USMLE and the site froze before I could complete all the questions. I can’t seem to resume my exam because the platform thinks I have already used my one attempt. How do I solve this problem?
      A: Users should be able to continue the exam by logging back in and navigating back to the test. If you did not complete the exam and still cannot access it to finish it, please email User Services at userservices@mheducation.com.

  • Reports/Data

    • Q: What do each of the student reports show?
      A:
      • Quiz Performance Report: This report shows you your performance by quiz and your total quiz performance. It shows you your quiz score as well as the questions you got correct, incorrect, or skipped. You can use the filter to review a particular quiz.
      • Mastery Report: This report shows you your performance by content category and subcategory. “Mastery” gives you a quick visual for how you are doing in various topic areas of the exam, while “Performance” gives you your actual percentage score. You can use this report to determine your strengths and weaknesses for the various categories of the exam.
      • Skill Report: This report organizes the questions you’ve practiced by content category. Explore each category to review the questions you’ve practiced in that category.

Video Tutorials


Below you will find a series of 5-10 minute videos that give you step-by-step instructions on a particular aspect of USMLE Easy.

Please note: the videos below are for another McGraw-Hill product (USMLE), which shares the same functionality as USMLE Easy. For instances in which the video indicates the user should select "USMLE", please select "USMLE Easy". USMLE Easy does not currently have a mock test for instructors to assign; please disregard that part of the Assignments video. The URL for USMLE Easy is: https://www.usmle-easy.com

For additional information you can also download the USMLE Instructor User Guide here and the Admin User guide here.

 


Getting Started: Admin Account

  • Admin functionalities
  • Create instructor accounts
  • Usage reports
 


Getting Started: Instructor Account

  • Instructor dashboard
  • Create student accounts and class sections
  • Manage student accounts
 


Instructor: Assignments

  • Create assignments
  • Distribute assignments
  • Review assignment results
 


Instructor: Looking at the Data

  • Performance Report
  • Engagement Report
  • Mastery Report

Frequently Asked Questions



  • Managing User Accounts and Class Sections

    • Q: How do I add instructors or students?
      A: The institutional admin must use the admin login to create the instructor accounts. From there, the institutional admin can also create class sections and student accounts OR the instructor can create class sections and student accounts from within their instructor account.
      Please watch the short admin and instructor “Getting Started” videos above for a step-by-step demonstration of creating instructor accounts, class sections, and student accounts.

    • Q: I am an instructor. How do I add students or move students to a different class section?
      A: An instructor can easily add students to a class section from their instructor account. You can watch the short “Getting Started: Instructor Account” video above for a step-by-step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Select the class section you need to add students to.
      3. Once selected, click the + sign to add a student. Enter the required information to create the student account. Alternatively, click “+ Add Multiple Students” and follow the steps to add one or more students. Once you have done this, students will be emailed a link to complete the registration process and be added to the class section.

      Only the admin can move students to a different class section. To do this watch the short “Getting Started: Admin Account” video above for a step-by-step demonstration or use the following steps:

      1. Log in to the admin account. From the main navigation, select “Manage Users”.
      2. Select “Browse”, then select the course from the “Select Course” drop down, and the class from the “Select Class Section” drop down.
      3. Hover your mouse over the student record. You should see the option “Move to a different class section”.
      4. Click on “Move to a different class section”. You should see a list of all the available class sections.
      5. Select the class section you want to move the student to and click the “Move” button.

    • Q: How do I deactivate student accounts or class sections?
      A: Instructors can deactivate student accounts or class sections from within their instructor account. Please watch the short “Getting Started: Instructor Account” video above for a step-by- step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Select the class section.
      3. Click “Action” and then “Disable Class Section” to disable the class section. To deactivate a particular student, select the student, then click “Action” and “Deactivate Selected Students”.

    • Q: Is there a way to delete students who have graduated?
      A: You can deactivate the student’s account. Once the account is deactivated, the student will no longer be able to log in. Please watch the short “Getting Started: Instructor Account” video above for a step-by-step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Select the class section.
      3. Select the student, then click “Action” and “Deactivate Selected Students”.

    • Q: I am an instructor and I want to reset my instructor dashboard? How do I do this?
      A: Instructors cannot reset accounts. Only individual students can reset their accounts.

      To start a new class without a previous class’s data showing in your instructor dashboard, you will need to create a new class section for yourself and the new students. You can do this from within your instructor account. Please watch the short “Getting Started: Instructor Account” video above for a step-by-step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Click “+ Class section” to create a new class section.
      3. Enter the class section name. The course should already be selected as “USMLE Course”.
      4. Click “Save”.
      5. Once your class section is created, you can add students by clicking “+ Add multiple students” and following the steps.

    • Q: I am an instructor with multiple class sections. How do I switch between them?
      A: You can easily toggle between class sections by going to “Class” at the top right and selecting from your list of classes. Once you select a particular class, that class’s data will show up on your main dashboard and in the assignments and reports.

    • Q: Can my email address be affiliated with both the instructor and admin account, or do I need to use a different email address for one?
      A: Your email address can be affiliated with both the instructor and admin account. However, you will need a different username for your admin and instructor accounts. Typically the admin username is “school name_admin”, and your instructor username will be your email address.

    • Q: I do not know who the institutional admin is/who manages the admin account for our school. How do I find out?
      A: Email User Services at userservices@mheducation.com

  • General/Content Questions

    • Q: Are the questions in the Instructor Question Bank the same questions students access when creating their own quizzes?
      A: No. The instructor question bank is separate from the student question bank and contains different questions. The instructor and student mock exams are also separate exams that each contain different questions.

  • Assignments

    • Q: How many points is each question worth?
      A: Each question is worth one point. In an assignment with 100 questions, if a student answers 72 correctly out of 100, they should score 72% on the assignment..

    • Q: What time zone are the assignments in?
      A: The system defaults to the user’s time zone. For example, if you are in the Pacific time zone, the times will be displayed in Pacific time.

    • Q: I am an instructor. Can I enable multiple attempts at an assignment?
      A: There is not currently a way to place multiple attempts on individual assignments. However, once all students have completed the assignment, you can assign it again by going to Create "Assignment" → "My Library". Find the assignment and assign it again.

    • Q: Can I put a time limit on an assignment?
      A: Other than the instructor mock test, instructor assignments are not timed.

    • Q: Can I see how long a student spent on practice questions for a particular week?
      A: Yes. You can watch the short video “Instructor: Looking at the Data”above and go to the section on the “Engagement Report”specifically, or use the following steps:
      1. Go to “Reports” ➔ “Engagement Report”.
      2. At the top right of the report, click on the pink “Student Engagement Report” button and click “Student Practice Quiz Report”.
      3. This will open up the sub-report “Student Practice Quiz Report”. This report shows student performance on their practice quizzes, including number of correct questions, total number of questions, and time spent taking these questions during the specified date range. Practice quizzes refers to the quizzes students take on their own from the student question bank. This report does not include any data from assignments you have given students.

  • Reports/Data

    • Q: What do each of the instructor reports show?
      A: You can watch the short video “Instructor: Looking at the Data” above, or find the following explanations below:
      • Performance Report: This report shows student performance. You can view your class’s overall performance, as well as performance by month. You can also view individual student performance and see how each student is doing in various topic areas of the exam.
      • Engagement Report: The engagement report tracks student activities, including assignment completion, number of practice quizzes taken, and time spent. You can see an even more detailed breakdown of the practice quizzes students take by clicking on the sub-report “Student Practice Quiz Report” at the top right. The “Student Practice Quiz Report” allows you to specify a date range to see how many practice questions and how much time a student spent on practice questions for that date range.
      • Mastery Report: The mastery report shows student performance by content category. You can view the report for your overall class or by an individual student. “Mastery” gives you a quick visual for how the student is doing in various topic areas of the exam, while “Performance” gives you their actual percentage score. You can use this report to determine your students’ strengths and weaknesses for the various categories of the exam.

    • Q: What do each of the content reports found in the admin account show?
      A:
      • Lessons Completed: Shows how many recommended readings were accessed by users within the selected date range.
      • Questions Answered: Shows how many quiz or assignment questions were answered by users within the selected date range.
      • Assessment Submitted: Shows how many assessments (quiz + assignment) were submitted/completed by users within the selected date range.
      • Top Five TLOs: Shows the top five learning objectives (content categories) used by users based on the number of questions answered by users from that particular learning objective.